dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.  

The role holder, will provide secretarial assistance to Admin. & Briefing Superintendent ensuring that all general office work is up-to-date and office procedures are followed.



In this role, you will:

• Distribution of mail for department/cabin crew. Liaising with other departments regarding IFS related issues. Compose, type and despatch routine letters, memos and other correspondence of Admin Section.

• Keep Admin & Briefing Superintendent advised of daily schedule by maintaining diary of planned meetings and appointments and preparing files of documents relevant to each meeting.

• Provide easy access to documentation by developing and maintaining efficient filing systems.

• Maintain company reference manuals by amending and updating details to ensure current and correct information is always available.

• Attend specified In-flight Services meetings to record proceedings and produce minutes ensuring accuracy of detail and correct distribution.

• Maintain Petty Cash accounts by verifying authenticity of claims ensuring figures are accurately recorded. Control and handle cash transactions to bring accounts to balance.

• Liaise with Training School/Centre to co-ordinate planning of training courses undertaken by In-flight Services Administration & Management staff, maintaining and updating records and ensuring that staff are provided with course joining instructions and syllabus.

• Participate in the activities of the Leave and Travel and In-flight Services Library sections by assisting with allocation of annual leave and production of manuals.

• To understand and apply the IFS Quality Policy enthusiastically to fully satisfy our customer requirements 1st time every time.

You'll have an edge if you have:

Administration.Secretarial : 3+ Years


12 Years schooling or equivalent :

Secretarial Certificate/Diploma holder Accurate typing speed 60/80wpm Shorthand/Speed-writing an advantage Training Telephone Techniques Computers Computer literate in software packages i.e. WordStar, WordStar Advance, Word Perfect, Formtool, MS Word, Excel, E-mail, Beeline and Sita (General Office Automation systems) Knowledge General working knowledge of Airline procedures and Business Administration Ability/Skills Pleasant telephone manners. Ability to organise work on priority basis. To work under pressure with minimum supervision.