Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Manager, Cabins Services Operations, this position is accountable for managing the Cabin Environment Quality (CEQ) operation and application of Services standards for the Vancouver station.
Responsibilities:Cabin Environment Management & Standards
Manage daily Cabin Environment operation; ensuring operation meets contract SLA specifications as well as financial integrity and cost control.Manage departmental budget, with a revenue development and cost containment focus.Accountable for achieving/improving targets: DIs, Misuse and abuse, absenteeism, grooming audits, training, briefings etc…Develop and implement new processes to achieve greater effectiveness and efficiency, with a focus on the customer’s experience.Conduct random quality audits of all CEQ work performed, monitoring and tracking daily performance measures.Manage CEQ station supplies as well as recycling processes. Liaise with key 3rd party contacts to ensure operational efficiency: launderers, CARA Commissary Stores etc...
Health & Safety and SecurityManage Cabin Environment station Health & Safety SOPs, ensuring policies and procedures are followed.Sign-off on accident/injury reports, review statistics and address issues accordingly.Accountable for cabin security searches performed by staff.
PeopleProvide departmental leadership through integrity, openness and enthusiasm.Responsible for employee engagement, communication and recognition initiatives.Establish and maintain a strong and constructive working relationship with Union Representatives.Develop and manage yearly staffing plans and daily processes.Execute disciplinary follow up and action as required (grievances, second level hearing etc.).Follow-up with applicable cabin crews when audits are failed.Ensure employee training qualifications are maintained (new hire, regulatory and recurrent).
QualificationsPossess at least a high school diploma3-5 years of supervisory experience in a unionized environmentExperience and track record motivating, coaching and training staffStrong interpersonal and communication skills with an ability to problem solveStrong organizational skillsSix Sigma GB training and project management experience an assetValid ramp driver’s license, D-ADemonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
